At NewSIM, the security and integrity of our customers’ personal information is important to us. We take every reasonable measure necessary to protect the privacy of our customers while providing the high level communication services they expect. This privacy notice is for visitors to our websites, and apps. It sets out how we use personal data that we hold about you and gives information on how to exercise your legal rights. In this notice "we" and "our" means NewSIM which operates this website. Visitors to the websites and app can inquire about our personal data management by email us at services@newsimmobile.com.
NewSIM’s privacy practices are in accordance with all federal and provincial laws and regulations. We are compliant with the Personal Information Protection and Electronic Documents Act and where applicable with the privacy rules established by the Canadian Radio-television and Telecommunications Commission.
NewSIM does not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. NewSIM retains personal information only as long as necessary for the fulfillment of those purposes.
NewSIM informs customers of the existence, use and disclosure of their personal information upon request and gives them access to their information.
More information about this Commitment to Privacy;
Access to, or more information about, their personal information held by NewSIM; or
Make a privacy-related complaint; may contact a NewSIM customer service representative.
NewSIM is committed to protecting your privacy and we take all reasonable steps to ensure that your personal information is safe and secure in compliance with applicable privacy laws and regulations.
Please note that the term “NewSIM Parties” includes NewSIM and its affiliates, partners, licensors, dealers, representatives, suppliers and agents (and their respective employees, officers, directors, shareholders and representatives).
The Services that NewSIM provides may be impacted by factors beyond NewSIM reasonable control. For this reason, you acknowledge and understand that the Services or access to the Services, may not function correctly or at all in the following circumstances:
If your Equipment fails, is not configured correctly or does not meet NewSIM’s requirements;
If you install certain third party applications on your Equipment;
In the event of a network outage or power failure;
Following suspension or cancellation of your Services or account.
We collect data about our website’s visitors using technology such as cookies, device IDs, IP addresses and location data. This can include information about your location, the type of device you are using and your online browsing history. If you would like to know more about our use of cookies and how to manage them, please read our Cookie Notice.
We may match your cookie data with this third party data, and aggregate this data into interest- based segments or profiles which we use to develop our products, or serve you more relevant contents. We will not share these segments with other parties at any time.
We can also access information from social media activity such as when you "like" the website, share content or follow us on Twitter. When you sign in to the website using social media you grant permission to the social network to share some of your details with us. Depending on the network this will include basic account information such as name, email address, date of birth and any other details you choose to share according to your particular social media account settings.
We may also collect information about third party products and services which you purchase after visiting the Website. For example, when you use a voucher code or click on a link to an advertiser’s site.
We also log and use information about any service errors or interruptions that you have experienced in order to help us create fixes and to make technical improvements to our website.
From time to time we may contact you by email or push notification to give you service information. For example if your services with NewSIM are coming to an end, or your payment method has expired.
If we have your permission we may also send you newsletters or emails about our events, subscription benefits or offers.
Occasionally we may ask you if you would like to participate in market research, or respond to you if you have made a complaint or have logged a query.
We will only use your personal data for advertising and marketing, personalisation of content and services, analytical purposes (such as, understanding who our readers are and how they browse our websites) and to track eCommerce purchases if we have your specific consent to do so. This includes the use of data provided by you and our partners for profiling purposes in order to generate revenue from you so we can improve our products and services.
If you have given us consent to send you specific newsletters, you can unsubscribe from these at any time by clicking unsubscribe at the bottom of each email, or by logging into your account and managing your email preferences.
The legitimate interest pursued by us to analyze our website traffic in order to maintain the service, for example monitoring successful page loads or error messages.
When you purchase service from us, we will need to process your details in order to supply the item to you (for example, to deliver a product to your home, we would need to use your name and address).
If you are a registered user or subscriber, you can update your personal information by signing in to your account page or through your social network provider. In all other cases, please contact customer services.
You can ask for a copy of the personal information we may hold about you, or for your data to be deleted via customer services.
NewSIM Online Account is accessible through our mobile application (“App”) available on the Google Play Store or App Store under the name “NewSIM” and our web version, accessible via web browsers at www.newsimmobile.com.
Emailing us at: services@newsimmobile.com
Our dedicated customer service team will initiate the account deletion process directly on our back- end system upon receiving your request.
Alternatively, if your service with NewSIM is terminated for any reason, your online account will be automatically deleted.
We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected. A record of a customer service query is retained for at least three years from the date it was submitted to us.
We retain cookie data and corresponding third party data for 12 months from when it was collected from your device.
We may need to retain your data for a longer period if there is a legal claim or if we are required to do so by any regulation.
We will not disclose your personal information with anyone or any parties. Advertisers and advertising networks sometimes require data to select and serve relevant advertisements to you and others. We may provide them with aggregate cookie information about our users with certain attributes we may be able to find from Google Analytics (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day).
We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies’ lawful requests for information.
Your personal details may be shared with third party organizations we have contracted to provide services to us which include processing data. For example, to send you the emails you have signed up for. Only companies who can provide adequate safeguards will be used to ensure your data is stored and handled securely.
We may also have to release information because of a legal requirement on us or pursuant to a court order.
We may transfer, sell or assign any of the information described in this Privacy Notice to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganization of our business.
As you will know, the internet does not recognise national boundaries. Services on the web are accessible globally so collection and transmission of personal data is not always confined to one country.
You should be aware that by using the website and those of our partners or any website we link through to, your personal data may be processed in or transferred to other countries, the USA for example, and you agree to your personal data being transferred or processed in this way.
Your personal data will only be stored or transferred within Canada, or using other safeguards that have been approved by the relevant regulatory body.
Please note that these rights are not absolute and certain exemptions apply.
Exercising your rights, asking questions and raising concerns:
In the first instance, please submit your request using our online form available here: Customer Services
You may also lodge a complaint directly with the supervisory authority or our Privacy Protection Officer using the contact information.
To contact us:
Email: services@newsimmobile.com
Livechat at www.newsimmobile.com
